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Account and data deletion request

Last updated: 18 August 2026

This page explains how users of the Native Nature mobile application can request deletion of their account and the personal data associated with it.

The Native Nature website and mobile applications are owned and operated by Pitvas Naturals Private Limited, trading as Native Nature, with its business address at Bhasleta Road, Brahamashtani, Fatehpur, Patna, Bihar 800007, India.

If you have a Native Nature account and would like to permanently delete it along with the personal data associated with it, submit the form in section 7 below.

1. How to request account deletion

Submit the Account and Data Deletion Request Form provided on this page.

Please give the mobile number and, where applicable, the email address registered to your Native Nature account. We use these to identify the account and to confirm the request has come from the account owner.

  1. Enter your full name.
  2. Enter the mobile number registered to your Native Nature account.
  3. Enter the registered email address, if you have one.
  4. Confirm that you want the account and its personal data deleted.
  5. Submit the form.
  6. We may contact you to verify your identity and ownership of the account.
  7. Once verified, we process the deletion.

2. What happens after you request deletion

We may take reasonable steps to verify that the request has been made by the person who owns or controls the account.

After verification we delete the account and the personal data associated with it, other than information we are permitted or required to retain under applicable law.

Deletion is permanent. Once the account is deleted you lose access to saved details, preferences, subscription information, and anything else tied to it. It cannot be restored.

3. Data that will be deleted

Depending on what is held against your account, deletion may cover:

  • Your Native Nature user account
  • Your name and profile information
  • Your registered email address
  • Your registered mobile number
  • Your saved delivery addresses
  • Your saved account preferences
  • Your subscription-related account information
  • Customer support records linked to the account, where applicable
  • Other personal information tied to the account that we no longer need to retain

4. Data we may retain

Deleting your account does not erase every record of your previous transactions.

Pitvas Naturals Private Limited may retain certain information where it is reasonably necessary or legally required for legal, regulatory, taxation, accounting, security, fraud-prevention, dispute-resolution or compliance purposes. This may include:

  • Order and transaction records
  • Invoices and payment records
  • Tax and accounting records
  • Refund and cancellation records
  • Records needed to resolve disputes or complaints
  • Fraud-prevention and security records
  • Anything we are legally required to keep

Retained information is kept only for that purpose, and only for as long as reasonably necessary or legally required.

5. Orders and subscriptions

If you have an active order, a recurring milk delivery, a subscription, an outstanding payment, a pending refund, or an unresolved support matter, we may need to settle or cancel it before completing the deletion.

Where possible, cancel or resolve active subscriptions and pending orders before requesting permanent deletion.

6. Deletion is permanent

Once deleted, we may not be able to restore the account or recover the information removed with it. To use Native Nature again you would need to create a new account.

7. Account and data deletion request form

Complete the form using the details registered to your Native Nature account. Accurate details help us find the account and act on your request.

For your security, we may contact you on your registered details to verify your identity before processing the request.

8. Privacy

Deletion requests, and any personal information submitted with them, are handled in accordance with applicable privacy and data protection requirements.

For how we handle personal information generally, see our Privacy Policy.

9. Contact us

If you have questions about deleting your account, or trouble submitting the form, contact us:

Pitvas Naturals Private Limited
Trading as Native Nature
Bhasleta Road, Brahamashtani,
Fatehpur, Patna, Bihar 800007, India

Phone: +91 87711 51177
Email: pitvasnaturals@gmail.com
Contact page: thenativenature.com/contact
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